MoD signs tripartite MoU with IIT Kanpur and DARPG to conduct predictive analysis of public grievances

A Tripartite Memorandum of Understanding (MoU) has been signed between Department of Defence (DoD) Ministry of Defence (MoD), Department of Administrative Reforms & Public Grievances (DARPG) and Indian Institute of Technology, Kanpur (IITK) on 4 August 2020.
Under this MoU, IIT Kanpur will develop Artificial Intelligence (AI) and Machine Learning (ML) Techniques to conduct exploratory and predictive analysis of Public Grievances received on the web based Centralized Public Grievances Redress & Monitoring System (CPGRAMS) related to the MoD.
The DARPG, the nodal Department of Government of India in respect of policy initiatives on Public Grievances and custodian of data on web based CPGRAMS portal will provide the data dump on the Public Grievances pertaining to MoD to IIT Kanpur to facilitate their analysis.
Through this project the MoD aims to identify the cause and nature of grievances and bring about systemic changes and policy interventions wherever required.