IBM & Indian Oil Corporation (IOC) collaborates for Digital Transformation

The state-owned Indian Oil Corporation Ltd (IOCL) has collaborated with the tech giant IBM to digitally transform the customer experience using digital tools.
Under this partnership, IBM Services will develop mobile app and portal of IndianOil, which will be named as ‘IndianOil One’ mobile app and portal.
This initiative is part of Indian Oil’s ‘Project ePIC’ (Electronic Platform for Indian Oil customers), an integrated platform for Customer Relationship Management (CRM) and Distribution Management System (DMS).
The platform will ensures real-time updates to inventory, orders, and invoices, and hence will reduce the time to order fulfillment.
Besides, the Indian Oil can respond more quickly to customer service requests, including grievances using the platform.