HDFC Bank Ranks No 1 Indian Bank in World’s Best Banks Survey by Forbes
- India’s largest private sector lender, HDFC Bank has been ranked No 1 in India based on customer satisfaction in the first edition of the ‘World’s Best Banks’ survey by Forbes magazine.
- For the survey, Forbes partnered with market research firm Statista and measured the best banks in 23 countries.
- The survey did not take into account the financial performance, or balance sheets and P&L statements of the banks. Customers rated banks on overall recommendation and satisfaction based on 5 key attributes namely:
1) trust
2) terms and conditions
3) customer service
4) digital service
5) financial advice - ICICI Bank stood at second place followed by DBS at third in Forbes list for India.