Common Service Centres to be integrated with E-Daakhil portal

The Centre has decided to integrate the Common Service Centres (CSC) with the E-Daakhil portal for Consumer grievance redressal.
The decision to integrate the Common Service Centres (CSC) with the e-daakhil portal has been taken because many consumers at Gram Panchayat level either do not have access to electronic modes of communication or are unable to use the tools, so they may avail the services of CSCs in filing their complaints in the Consumer Commission.

What is E-Daakhil portal

The E-Daakhil portal was launched by National Consumer Dispute Redressal Commission (NCDRC), Department of Consumer Affairs on September 07, 2020.
It has been developed and is maintained by the National Information Centre (NIC) under the Ministry of Electronics & Information Technology.
The portal facilitates e-filing of consumer complaints in the Consumer Commissions and also has provision of online payment of the fees from anywhere for the redressal of their complaints.
It also facilitates the consumer commissions to scrutinize the complaints online to accept, reject or forward the complaint to the concerned commission for further processing. and online payment of the fees for filing a complaint.
E-Daakhil portal for Consumer grievance redressal is now operational in 15 States/UTs.
The portal has been launched under Consumer Protection Act, 2019, which has come into force from 20th July, 2020.

National Consumer Disputes Redressal Commission (NCDRC)

NCDRC is a quasi-judicial commission in India which was set up in 1988 under the Consumer Protection Act, 1986.
Headquarter -New Delhi.
Head – Justice R K Agrawal