HDFC Bank Ranks No 1 Indian Bank in World’s Best Banks Survey by Forbes

HDFC Bank Ranks No 1 Indian Bank in World’s Best Banks Survey by Forbes

• India’s largest private sector lender, HDFC Bank has been ranked No 1 in India based on customer satisfaction in the first edition of the ‘World’s Best Banks’ survey by Forbes magazine.
• For the survey, Forbes partnered with market research firm Statista and measured the best banks in 23 countries.
• The survey did not take into account the financial performance, or balance sheets and P&L statements of the banks. Customers rated banks on overall recommendation and satisfaction based on 5 key attributes namely:
  1) trust
  2) terms and conditions
  3) customer service
  4) digital service
  5) financial advice
• ICICI Bank stood at second place followed by DBS at third in Forbes list for India.